Privacy Policy / Terms & Conditions
PRIVACY POLICY
LAST UPDATED ON: 31 July 2021
TABLE OF CONTENTS
2 WHAT PERSONAL DATA DO WE COLLECT ABOUT YOU? 2
3 WHAT DO WE USE THIS PERSONAL DATA FOR? 3
5 WHO DO WE SHARE THIS PERSONAL DATA WITH? 5
11 PAYMENT METHOD: DATA PROTECTION PROVISIONS ABOUT THE USE OF PAYPAL AS A PAYMENT PROCESSOR 9
12 PERIOD FOR WHICH THE PERSONAL DATA WILL BE STORED 11
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INTRODUCTION
We are delighted that you have shown interest in the services of BrainWash LLC (hereby collectively referred to as “we”, “us”, “our”) which are provided via the BrainWash LLC website, mobile applications, and website application (hereinafter collectively referred to as the “Platform”). Data protection is our utmost priority. The use of the Platform is possible without any indication of personal data; however, if a data subject wants to use special services via our Platform, processing of personal data may become necessary. If the processing of personal data is necessary, and there is no statutory basis for such processing, we generally obtain consent from the data subject.
The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the data protection regulations applicable to us. Utilizing this data protection declaration, we would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed through this data protection declaration, of the rights to which they are entitled.
As the controller, BrainWash LLC has implemented numerous technical and organizational measures to ensure the complete protection of personal data processed through this Platform. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, every data subject is free to transfer personal data to us via alternative means, e.g. by telephone.
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WHAT PERSONAL DATA DO WE COLLECT ABOUT YOU?
We collect personal data from you when you provide it to us directly and through your use of the Platform. This information may include:
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Information you provide to us when you use our Platform (e.g. your name, contact details, and any information which you add to your account profile);
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Transaction and billing information (collected via our partner third-party payment processors), if you make any purchases from us or using our Platform (e.g. credit/debit card details and delivery information);
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Records of your interactions with us (e.g. if you contact our customer service team, interact with us on social media);
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Information you provide us when you enter a competition or participate in a survey;
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Information collected automatically, using cookies and other tracking technologies (e.g. which pages you viewed and whether you clicked on a link in one of our email updates). We may also collect information about the device you use to access our Platform; and
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Other information necessary to provide the Platform, for example we may access your location if you give us your consent.
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WHAT DO WE USE THIS PERSONAL DATA FOR?
Depending on how you use our Platform, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:
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To fulfil your transactions and maintain your online account.
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To manage and respond to any queries or complaints to our customer service team.
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To personalise the Platform to you and show you content we think you will be most interested in, based on your account information, your purchase history and your browsing activity.
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To improve and maintain the Platform and monitor its usage.
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For market research, e.g. we may contact you for feedback about our products.
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To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so.
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For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
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To comply with our legal and regulatory obligations.
We rely on the following legal basis, under data protection law, to process your personal data:
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Because the processing is necessary to perform a contract with you or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, our partner third-party payment processors use your personal data to process the payment and complete your transaction).
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Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us).
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We use information about you to tailor your view of the Platform, to make it more interesting and relevant in respect of the products and offers on view.
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MARKETING
Depending upon your marketing preferences, we may use your personal data to send you marketing messages by email, phone or post. Some of these messages may be tailored to you, based on your previous browsing or purchase activity, and other information we hold about you.
If you no longer want to receive marketing communications from us (or would like to opt back in!), you can change your preferences at any time by contacting us via our Platform and Clicking on the ‘unsubscribe’ link in any email or updating your settings in your account. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. order and delivery confirmations, and information about your legal rights).
You may also see ads for our Platform on third party websites, including on social media. These ads may be tailored to you using cookies (which track your web activity, so enable us to serve ads to customers who have visited our Platform). Where you see an ad on social media, this may because we have engaged the social network to show ads to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third-party websites.
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WHO DO WE SHARE THIS PERSONAL DATA WITH?
We share customers’ personal data with third parties in the following circumstances:
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With other companies as necessary to operate the Platform.
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With our suppliers and service providers working for us, e.g. payment processors.
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With our professional and legal advisors.
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With third parties engaged in fraud prevention and detection.
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With law enforcement or other governmental authorities, e.g. to report a fraud or in response to a lawful request.
If we sell any business assets, the personal data of our customers may be disclosed to a potential buyer. In this event, we will make reasonable attempts to ensure the buyer will be bound by the terms of this Privacy Policy. Otherwise where we have your consent or are otherwise legally permitted to do so.
Mobile numbers will not be shared or sold to third parties for the purpose of marketing or promotions. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
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STORAGE AND RETENTION
We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have made a purchase through the Platform, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.
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SECURITY
This Platform ensures that data is encrypted when leaving the Platform. This process involves the converting of information or data into a code to prevent unauthorised access. This Platform follows this process and employs secure methods to ensure the protection of all credit and debit card transactions. Encryption methods such as SSL are utilised to protect customer data when in transit to and from this Platform over a secure communications channel.
Whilst we do everything within our power to ensure that personal data is protected at all times from our Platform, we cannot guarantee the security and integrity of the information that has been transmitted to our Platform.
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CHILDREN
Our Platform is not intended for, and should not be used by, children under the age of 18. We do not knowingly collect personal data from children under 18.
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COOKIES
Our Platform uses cookies and similar technologies to provide certain functionality to the Platform, to understand and measure its performance, and to deliver targeted advertising.
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YOUR RIGHTS
You have certain rights in respect of your personal data, including the right to access, portability, correct, and request the erasure of your personal data.
You also have the right to object to your personal data being used for certain purposes, including to send you marketing. See ‘Marketing’ above, for more details of how to opt-out of marketing.
We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.
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PAYMENT METHOD: DATA PROTECTION PROVISIONS ABOUT THE USE OF PAYPAL AS A PAYMENT PROCESSOR
On this Platform, the controller has integrated components of PayPal. PayPal is an online payment service provider. Payments are processed via so-called PayPal accounts, which represent virtual private or business accounts. PayPal is also able to process virtual payments through credit cards when a user does not have a PayPal account. A PayPal account is managed via an email address, which is why there are no classic account numbers. PayPal makes it possible to trigger online payments to third parties or to receive payments. PayPal also accepts trustee functions and offers buyer protection services.
The European operating company of PayPal is PayPal (Europe) S.à.r.l. & Cie. S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg, Luxembourg.
If the data subject chooses “PayPal” as the payment option in the online shop during the ordering process, we automatically transmit the data of the data subject to PayPal accordingly. By selecting this payment option, the data subject agrees to the transfer of personal data required for payment processing.
The personal data transmitted to PayPal is usually first name, last name, address, email address, IP address, telephone number, mobile phone number, or other data necessary for payment processing. The processing of the purchase contract also requires such personal data, which are in connection with the respective order.
The transmission of the data is aimed at payment processing and fraud prevention. The controller will transfer personal data to PayPal, in particular, if a legitimate interest in the transmission is given. The personal data exchanged between PayPal and the controller for the processing of the data will be transmitted by PayPal to economic credit agencies. This transmission is intended for identity and creditworthiness checks.
PayPal will, if necessary, pass on personal data to affiliates and service providers or subcontractors to the extent that this is necessary to fulfil contractual obligations or for data to be processed in the order.
The data subject has the possibility to revoke consent for the handling of personal data at any time from PayPal. A revocation shall not have any effect on personal data which must be processed, used, or transmitted in accordance with (contractual) payment processing.
The applicable data protection provisions of PayPal may be retrieved under https://www.paypal.com/us/webapps/mpp/ua/privacy-full.
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PERIOD FOR WHICH THE PERSONAL DATA WILL BE STORED
The criteria used to determine the period of storage of personal data is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the fulfilment of the contract or the initiation of a contract.
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PROVISION OF PERSONAL DATA AS STATUTORY OR CONTRACTUAL REQUIREMENT; REQUIREMENT NECESSARY TO ENTER INTO A CONTRACT; OBLIGATION OF THE DATA SUBJECT TO PROVIDE THE PERSONAL DATA; POSSIBLE CONSEQUENCES OF FAILURE TO PROVIDE SUCH DATA
We clarify that the provision of personal data is partly required by law (e.g. tax regulations) or can also result from contractual provisions (e.g. information on the contractual partner). Sometimes it may be necessary to conclude a contract that the data subject provides us with personal data, which must subsequently be processed by us. The data subject is, for example, obliged to provide us with personal data when our company signs a contract with him or her. The non-provision of the personal data would have the consequence that the contract with the data subject could not be concluded. Before personal data is provided by the data subject, the data subject must contact us. We will clarify to the data subject whether the provision of the personal data is required by law, contract or is necessary for the conclusion of the contract, whether there is an obligation to provide the personal data and the consequences of non-provision of the personal data.
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CONTACT US
If you have any queries on any aspect of our Privacy Policy, please contact us using the details provided below:
BrainWash LLC, Connecticut 06614
Email: Contact@brainwashlaundry.com